Delivery Information

Pearsons Glass offer delivery via various carrier methods, not to mention delivery on our own fleet of specialist glass carrying vehicles, covering mainland UK.

Standard Delivery: Delivered in 3-5 working days, between Monday to Friday - Includes UK Mainland & Lowlands Scotland only.

The above shipping charges include VAT.  Prices are subject to change without notice.

Shipping charges: Charges are calculated by the total packaging weight, including items, postage/courier service & packaging materials. Your shipping charge will be visible prior to committing to your purchase, unless the shipping address is based within Highlands or Islands, which may incurr additional charges. Whilst Pearsons Glass/Royal Mail/courier will endeavour to deliver within these timescales, please note that services are not guaranteed. Delivery charges will not be refunded if an exception occurs which delays the delivery of any items. No refund will be made of shipping charges for items that are returned.

48 hour Service: Traceable service, based on orders placed placed before midday. Any order placed after midday, will be deemed as an order placed the next day.

Pallet Orders: Where possible we will endeavour to deliver these orders with our own fleet of vehicles. However, in some cases, this may not be possible. If this is the case the items will be securely packed onto a pallet and sent via a pallet network service. (Price will be confirmed prior to shipping - Additional charges may apply).

Click & Collect: Collection is from our shop (Art Glass - L5 9RJ) during our opening hours. These orders are generally ready for collection next day, however if your order is urgent please give us a call and we will prioritise for collection. It is always advised to contact our sales team to confirm your order is ready before leaving to collect an order.

Scotland (Lowlands): Some postcodes could take up to 5 working days for delivery.

Scotland (Highlands & Islands): Delivery charges and timescales will be confirmed upon receipt of order, our team will contact you in due course.

Neighbours & 'Safe Place': Pearsons Glass and our courier services reserve the right to leave any delivery with a neighbour or in a safe place if we see fit. If you specifically don't want your goods left, this instruction needs to be received with your order. No responsibily will be held with Pearsons Glass for the loss of goods.

Order Queries: Any query or discrepancy with your orders needs to be confirmed via email to artglass@pearsons-glass.co.uk within 3 days of the delivery date. No libaility will be held with Pearsons Glass for goods claimed for after this date. We do not accept returns of 'special order' items, cut to size items, or items that have been used. 

Breakage Cover: Breakage Cover can be purchased when ordering, meaning you will be insured for any damage to goods upon arrival. If breakage cover is not paid for, you run the risk of having to reorder goods to cover any damages that occur. 

Any items you wish to return from an order which qualified for free delivery, we reserve the right to deduct any delivery or returns costs that are incurred by us from your refund. 

For more information regarding our shipping charges, please call 0151 207 1474 (option 3), and a member of our sales team will be happy to help. Alternatively, please email any enquires you may have to artglass@pearsons-glass.co.uk.